昨日、サウスウエスト航空のホームページから予約をしていて、アップルペイでの支払いをした直後にエラーコードが表示され、予約はできていないのに、支払いは受け付けられている状況です。問い合わせは英語での電話のみ(住所が載っているので郵送はできるのかも)、Eメールも送れません。英語が話せれば簡単なことでしょうが…。カード会社に問い合わせても、請求明細に載ってから自分でキャンセルの連絡をするように言われました。周りに英語を話せる人もおらず困っております。旅行は4月ですが、どうしたらいいでしょうか？

似たような境遇の方は他にもいます。Southwest Airlines Apple Pay GlitchDon't use Southwest airline Apple pay payment optionは有名な話のようで、www.reddit.comI tried booking a flight through the app and paid with apple pay. The loading screen after was taking longer than usual (waited for 5 minutes or so) so i exited out of the app and entered back in. The money was drawn out of my bank account but no reservation was to be found. I called customer service and they ensured that the money would be refunded in a few days but I was wondering if anyone's had a similar experience? Or if anyone knows long it would take for the refund to process? I'm a struggling college student so this missing fee is a huge problem for me.Apple Pay is glitching all over the place. Search the sub to find your people, because they're here. We've heard lots of "Apple Pay stole my cash" stories this month. this happened to me too on wednesday! SW agent put the ticket on hold for me and i know weekends dont account so im hoping by tomorrow i get my refund they told me it would take a few days as well ive seen other posts by people who had the same issue and seems like it takes 3-4 buisness days for the refund to hit so fingers crossed!少し古いのでも、I booked a round trip flight (May 14-15)from Chicago O’Hare to Dallas Love field on April 23rd. I used Apple Pay. I received my Apple Pay notification and the $ came out of my account. I noticed yesterday when I was preparing for my trip that it was not reflected on my Southwest App. I called customer service and was told that my reservation was cancelled due to a known Apple Pay glitch!? This is the second time this has happened to me. The 3 separate agents I spoke to were unable/unwilling to assist me in booking the same flight at the original cost. ($229 Roundtrip).I ended up booking on a different airline as the new cost was well over $400. Has anyone else heard about this glitch? If so,were you successful in getting a credit or anything?discussions.apple.com Funds taken from my account via Apple PayI tried booking airfare via SW airlines and used Apple Pay, when processing the payment I got the notification that the payment was charged to my bank but the website said “ oops something went wrong” and the flight wasn’t booked. I called southwest and they started it was something that needed to be addressed they Apple Pay but they are starting it’s my back but either way I’m still out about $600 bucks! Please help!Hey there, marienemelina!Thanks for reaching out to the Apple Support Communities! It sounds like you have a billing issue with a charge for Apple Pay. For issues with billing such as this, we would recommend reaching out to Apple directly by checking out this link to Get Support and they will be more than happy to proceed with additional steps.www.dailydot.comThe money is gone from my account’: Southwest Airlines customer warns against using Apple Pay to pay for flight after $461 gets eaten‘It ended up being a bunch of finger pointing.’時が経てば戻る可能性と戻らない可能性もあり得るような話ですが、アップルに直訴するのが良い方法でしょう。

サウスウエスト航空について

サウスウエスト航空について
- 投稿日：2025-11-15
- 回答：1件
締切済

昨日、サウスウエスト航空のホームページから予約をしていて、アップルペイでの支払いをした直後にエラーコードが表示され、予約はできていないのに、支払いは受け付けられている状況です。問い合わせは英語での電話のみ(住所が載っているので郵送はできるのかも)、Eメールも送れません。英語が話せれば簡単なことでしょうが…。
カード会社に問い合わせても、請求明細に載ってから自分でキャンセルの連絡をするように言われました。
周りに英語を話せる人もおらず困っております。旅行は4月ですが、どうしたらいいでしょうか？

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交通

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3YSさん

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回答 1件

新着順｜参考になった回答順

回答日：2025-11-15

似たような境遇の方は他にもいます。

Southwest Airlines Apple Pay Glitch
Don't use Southwest airline Apple pay payment option
は有名な話のようで、

www.reddit.com

I tried booking a flight through the app and paid with apple pay. The loading screen after was taking longer than usual (waited for 5 minutes or so) so i exited out of the app and entered back in. The money was drawn out of my bank account but no reservation was to be found. I called customer service and they ensured that the money would be refunded in a few days but I was wondering if anyone's had a similar experience? Or if anyone knows long it would take for the refund to process? I'm a struggling college student so this missing fee is a huge problem for me.

Apple Pay is glitching all over the place. Search the sub to find your people, because they're here. We've heard lots of "Apple Pay stole my cash" stories this month.

this happened to me too on wednesday! SW agent put the ticket on hold for me and i know weekends dont account so im hoping by tomorrow i get my refund they told me it would take a few days as well ive seen other posts by people who had the same issue and seems like it takes 3-4 buisness days for the refund to hit so fingers crossed!

少し古いのでも、

I booked a round trip flight (May 14-15)from Chicago O’Hare to Dallas Love field on April 23rd. I used Apple Pay. I received my Apple Pay notification and the $ came out of my account. I noticed yesterday when I was preparing for my trip that it was not reflected on my Southwest App. I called customer service and was told that my reservation was cancelled due to a known Apple Pay glitch!? This is the second time this has happened to me. The 3 separate agents I spoke to were unable/unwilling to assist me in booking the same flight at the original cost. ($229 Roundtrip).I ended up booking on a different airline as the new cost was well over $400. Has anyone else heard about this glitch? If so,were you successful in getting a credit or anything?

discussions.apple.com

Funds taken from my account via Apple Pay
I tried booking airfare via SW airlines and used Apple Pay, when processing the payment I got the notification that the payment was charged to my bank but the website said “ oops something went wrong” and the flight wasn’t booked. I called southwest and they started it was something that needed to be addressed they Apple Pay but they are starting it’s my back but either way I’m still out about $600 bucks! Please help!

Hey there, marienemelina!

Thanks for reaching out to the Apple Support Communities! It sounds like you have a billing issue with a charge for Apple Pay. For issues with billing such as this, we would recommend reaching out to Apple directly by checking out this link to Get Support and they will be more than happy to proceed with additional steps.

www.dailydot.com
The money is gone from my account’: Southwest Airlines customer warns against using Apple Pay to pay for flight after $461 gets eaten
‘It ended up being a bunch of finger pointing.’

時が経てば戻る可能性と戻らない可能性もあり得るような話ですが、アップルに直訴するのが良い方法でしょう。

お礼

回答ありがとうございます。アップルペイがそういう状況だとは知りませんでした。
今アップルサポートに連絡を取ってみました。結論としてはアップルペイを通しているだけなので、カード会社の方針に沿う形になるそうです…。（by 3YSさん）

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問題のある投稿を連絡する

クレモラータさん