The superb level of customer service that exists is produced by a skilled group of employees, who are enthusiastically performing their assigned functions. The surroundings are magnificent and the location is terrific, but these physical realities alone cannot completely explain the contented feeling that one experiences within. Guests experience a pleasant ambiance that is calming as it permeates their senses. It emanates in this beautiful setting where they as valued customers receive satisfying attention from an attentive, always ready to please, staff. "A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity." (Leon A. Gorman, Chairman Emeritus, L. L. Bean, Inc.) There is obviously a very effective management team operating behind the scenes. Thank you very much for the delightful days and nights that we experienced in your hotel!